easyJet

UK261 compensation can only be denied if the flight was canceled primarily due to “extraordinary circumstances”. The courts have defined “extraordinary circumstances” to be events that are not inherent to operating an airline and are beyond the actual control of the airline. This is a very narrow definition that mainly applies to things like natural disasters or ATC grounding all flights at an airport. You could try to argue with EasyJet about this over email but in all likelihood they won’t budge and you will need to escalate this to AviationADR, who are the registered mediator for EasyJet. Here’s what I’d do: 1. Contact EasyJet one more time. Explain you believe you’re entitled to compensation unless they can explain why they believe extraordinary circumstances were present, and that you will file a claim with AviationADR if you are not satisfied with their explanation. 2. File a claim with AviationADR. Explain that your flight was canceled, and that the pilot informed you at the gate that this was due to crew availability, and you’re therefore entitled to UK261 compensation that the airline is refusing. In all likelihood they will just settle the case immediately via ADR.

My partner and two young children voluntarily agreed to be offloaded after a cabin crew member became unwell on a flight due to go between Izmir and London Luton (Wednesday August 19) There were no E

EasyJet have left my 11 year old relative without a wheelchair cushion after his flight. He was on a flight from George best airport in Belfast to Liverpool to watch his first ever football game. I am

Our flight back from Berlin with easyjet has been cancelled 3 days in a row. We got accommodation and all but this is ridiculous already as i’m running out of money to spend during the day. First

My wife and I booked a holiday with EasyJet. Our flight was delayed and then cancelled yesterday. It was cancelled around 1hr30min after scheduled take off due to ATC restrictions, under extraordinary

We booked car hire through Easyjet for £236, flying from Bristol, England. On arrival at Bari, although the flight was on time, it took us 2 hours to get through passport control. We made our way to s

Hey Everyone 👋 Myself and my Fiancé went to book a package holiday (easyJet holidays) with Hays Travel in-person at one of their branches local to us on 16th January this year. This is a family hol

My fiancée and I went on an easyJet holiday a few months ago, and on the day we were due to return home, after arriving at the airport, we were told our flight was cancelled due to an active volcano e